Your trueCall Call Manager SIM gives you eight options for handling different types of incoming phone call:

Accept call - trueCall rings your phone immediately.

Ask caller to say their name (Whisper) – the Caller is asked to say their name and press hash. If they do this your phone rings, the caller is announced and you can choose how you want trueCall to handle the call.

Ask caller to press a button (Shield) - trueCall answers the call and asks the caller to press a number on their keypad - “If you’re a friend, family member or invited caller please press 1. If you are a cold caller please hang up and don’t call again”. If they press the correct number then your phone will ring. This process stops silent calls and recorded message calls (because they can’t press the key), and it also stops call centres that use Answering Machine Detection technology (which think that they have got through to an answering machine and hang up). Most live call centre agents hang up when they hear the message because they know that you won’t be receptive to a sales pitch.

Send call to voicemail - trueCall sends the caller directly to voicemail.

Redirect the call - trueCall redirects the call to an alternative phone number.

Ask caller for Access Code - trueCall answers the call and asks the caller to enter a code. If the caller enters the correct code then your phone will ring otherwise the call is blocked.

Block with announcement - trueCall blocks the call with an announcement. You can record you own announcement

Block with anonymous caller message - trueCall answers the call and tells the caller that you don’t accept calls from anonymous callers

Urgent callers only - trueCall answers the phone and tells the caller that the you are busy. It gives the caller the choice of leaving a message or pressing the hash key (#) to ring your phone.